Before Square Feat begins your new cleaning program, our Account Manager and cleaning crew leader will perform an initial walkthrough of your facility. This walkthrough ensures your cleaning expectations are fully understood by all personnel involved. "Special Considerations" are noted for your facility and are entered into our computer system and updated as needed.
Open communication helps to resolve any cleaning issue that may arise. We respond to our customer's cleaning needs with a sense of urgency, and a goal of 24 hours or less with prompt follow up to ensure your satisfaction.
Assigned Account Manager
An Account Manager will be assigned according to your facility and will serve as your main point of contact. This position allows us to quickly address any question or concern you may have regarding your cleaning service needs. Your Account Manager is responsible for insuring you receive excellent service through service follow-up, site inspections, satisfaction surveys and 24/7 availability.
Checklist/Communication Log
To ease barriers in communication, Square Feat provides a communication log. Our cleaning crew leader will use the quality control checklist and communication log each service. The communication log helps to facilitate communication with our cleaning crew leader and it documents all cleaning tasks completed during service. It also allows for your staff to note concerns and/or areas for special attention. Crew leads will also note any facility issue to help you avoid potential costly repairs/replacement.
Follow-up phone calls/emails
Monthly follow-up contact is made with each customer to ensure your cleaning needs are being met. Follow-up allows us to be proactive and less reactive to situations that may arise. Monthly contact can be set up via email or phone according to your preference.
Inspections
Periodic site inspections are made by your Account Manager to verify our quality cleaning standards are properly maintained. Site inspections enable us to focus on your cleaning duties and expectations, so you can focus on your daily duties and activities.
Customer satisfaction surveys
Surveys will be sent to you periodically to solicit additional feedback on our commercial cleaning services. This helps us to continuously improve our cleaning and our customer service for you, so we can consistently provide quality cleaning with outstanding customer service.
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